A Bit About Me
Technical Support Specialist with over 2 years of experience in troubleshooting, resolving customer inquiries within SLA, and providing excellent customer service. Passionate about technology and skilled in communication, I am fluent in English, French, and Literal Arabic.
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Outside my professional life, I’m a husband and a father to a joyful daughter. If I’m not working out at the gym, I’m likely reading finance books, observing the stock market, or exploring new projects on Web3
Work Experience
Adelmand.com
Self-employed
01-2022 | Present
Virtuals Protocol
Full-time
12-2024 | 02-2025
Web3
Office Manager
Founder
Technical Support Specialist
Yext
Full-time
11-2021 | Present
Paris
Associate Support
Specialist
Investor
Bilingual Administrative
Assistant
Yext
Full-time
11-2022 | 03-2024
Paris
Yext
Full-time
11-2021 | 11-2022
Paris
French Army
Full-time
09-2020 | 10-2021
Meyenheim, France
Languages
French
English
Arabic Standard
Skills
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Communication
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Technical Support and documentation
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Microsoft Excel
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SQL (Proficient)
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Priority Management
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Mentorship and Training
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Operational Optimization
Education & Certification
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Bachelor's degree, Bachelor of arts - English Language and Literature | University of Lorraine
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Programming Foundations: APIs and Web Services | Linkedin
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Introduction to Artificial Intelligence with Python | edx
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TestDome SQL certificate (View)